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Return Policy

Simple Is Best.

Need to send an item back?

  • We accept returns of unused items in brand new condition.
  • Item discounted 25% or more are final sale.
  • Ship it back within 30 days of receiving. If the item is still in brand new condition [not used] you'll get a full refund back on your card. No questions asked. 
  • EXTENDED HOLIDAY RETURNS: Items purchased between November 1st - December 31st must be returned by January 31st. 
  • All bag returns must be shipped back in a box to avoid damage. Bag returns shipped back without a box will be rejected. 
  • You are responsible for return shipping costs. 
  • Ship to: 799 240th Place, Pella, Iowa 50219

Help! My item is defective! 

- Contact us within 7 days of receiving your item so we can help. After 7 days we will be unable to help. help@carleencreative.com 

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