Simple Is Best.
Need to send an item back?
- We accept returns of unused items in brand new condition.
- Item discounted 25% or more are final sale.
- Ship it back within 30 days of receiving. If the item is still in brand new condition [not used] you'll get a full refund back on your card. No questions asked.
- EXTENDED HOLIDAY RETURNS: Items purchased between November 1st - December 31st must be returned by January 31st.
- All bag returns must be shipped back in a box to avoid damage. Bag returns shipped back without a box will be rejected.
- You are responsible for return shipping costs.
- Ship to: 799 240th Place, Pella, Iowa 50219
Help! My item is defective!
- Contact us within 7 days of receiving your item so we can help. After 7 days we will be unable to help. firstname.lastname@example.org